Financial Policy

Patient Billing

For your convenience we accept cash, check, Visa, MasterCard, and Discover. We deliver the finest care available at the most reasonable cost to our patients. Therefore, payment is due at the time of service unless other arrangements have been made in advance. If you have questions regarding your account, please call us at (317) 898-2311. Most of the time, a simple telephone call can clear up your financial questions or concerns.
We also offer financing through CareCredit. You can click on the link below and apply online.


Our office utilizes electronic filing for most dental insurance claims. This process greatly increases the speed and response time to claim submissions. Most insurance companies will respond within two to four weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated.

Please remember you are fully responsible for all treatment fees charged by this office regardless of your insurance coverage.

II. If we only provide Endodotic Evalutation(Limited Exam and Consultation)
This consists of an examination and testing, discussing the likelihood of maintaining the tooth and treatment options available to you. Payment is due at the time of service.

III. If we provide Endodontic (Root Canal or related services) Treatment:
Those without dental insurance: Full payment is due at the time of service.

Those with dental insurance: We may estimate the portion your insurance is going to pay based on past payment history. Since coverage varies for each individual insurance policy, 25% – 75% of the total cost of the procedure may be required at the time of service. We will send an insurance claim (electronically in most cases) for you. Please keep in mind however, that any estimate given by our office is based on payment history and available benefit. Any fees denied or unpaid by your insurance company are ultimately your responsibility.

  • If your insurance pays more than the estimated amount, a refund check will be mailed as soon as that payment is received by our office.
  • If your insurance pays less than the estimated amount, you will receive a statement from our office. Most insurance companies will respond to claims within 2 – 6 weeks. Please call our office if your statement does not reflect your insurance payment within that time frame.
  • If your insurance company does not reimburse us after 2 submissions, you will be responsible for the remainder of the balance since we were unable to collect from them.

IV. Insurance Plans Accepted


We are a provider for, and accept, most insurance plans. A quick call to our office (317) 898-2311 can confirm that we accept your plan. We also accept patients under the age of 21 that have benefits with Indiana Hoosier Healthwise(Medicaid).

At East Indy Endodontics, we make every effort to provide you with the finest endodontic care possible. We also want to work with you to make the most of your dental insurance benefits. As a courtesy, our office will generate and file your insurance claim forms. The claims are almost exclusively filed electronically which adds speed and efficiency to the insurance claim process.

However, your dental insurance is provided to you through a contract between your employer and the dental insurance company. The terms of this contract, including the types of services covered and annual benefit, are negotiated between these two companies. Endodontic offices, such as ours, are not involved in determining which services are included, the percentage of the fees paid or whether a specific service is covered at all. Some endodontic services are completely excluded or paid at a very low rate.

We urge you to read your dental policy so that you are aware of your coverage and any limitations of the benefits provided. If you have any questions, please ask our staff. They are well informed, up-to-date and ready to help you achieve the maximum reimbursement.
Please call (317) 898-2311 if you have any questions or concerns regarding your dental care.