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Call Us Today!
(317) 898-2311
Call Us Today!
(317) 898-2311

Patient Information

Introduction

        Thank you for visiting the web site of East Indy Endodontics. Our site provides important
      information that will help you become familiar with our practice. It also contains answers to
      frequently asked questions about endodontic care. Please feel free to call us anytime. We
      appreciate this opportunity to introduce ourselves and look forward to providing you with
      quality dental care.
      East Indy Endodontics is a practice limited to Endodontics. Dr. Ronald Allen is a member 
     of the American Association of Endodontists and the American Dental Association.
    By referring you to our office, your dentist has displayed their confidence that you will receive
    the finest endodontic care available. Please feel free to explore our website which is focused
    on providing information to you about endodontic care (root canals and related dental
    treatments), our staff, and our office. It also is helpful in answering many questions that you
    may have about saving your teeth.

New Patients

   Please arrive a few minutes early in order to have time to fill out forms. If you would like, you  can print out the forms below and have them filled out in advance. On your visit the staff will take any necessary x-rays and run any appropriate tests. Dr. Allen will review all of your information and discuss the proposed treatment before any treatment is done. It is our goal to make you fully informed about, and comfortable with,  any treatment planned.

Referral Form  (PDF)

Patient Information & Health History (PDF)

 Surgery Consent Form (PDF)

First Visit

On behalf of the entire team at East Indy Endodontics, we would like to welcome you! We are pleased that you have chosen our practice and want you to know that we are committed to providing you with the highest quality care in the most gentle, efficient manner possible!
Your visit begins within our relaxing lobby. When it is time for your appointment, one of our caring staff members will personally escort you to one of our patient rooms. A staff member will spend time discussing your dental concerns and the problem that brings you to our office. They will take any necessary x-rays and run all appropriate tests. Dr. Allen will do a detailed exam to diagnose your condition, followed by a consultation explaining your treatment options.
To save you time and because many patients have symptoms that they would like to address immediately, we schedule time to follow through with treatment unless you have specifically asked for a consultation only. To help ensure your registration and first visit go smoothly, please have the following information with you; your referral slip, any x-rays your dentist provided, and a list of medications you are presently taking along with a list of any medical conditions of concern.
If you have dental insurance, bring the necessary information needed to complete forms. This will save time and allow us to help you process any claims. Note that Hoosier Heath requires us to make a copy of the patients identification.
IMPORTANT: A parent or guardian must accompany all patients under the age of 18 at their consultation appointment

Hours of Operation

 Monday - Thursday
8:30 AM to 5:00PM
Closed for lunch 12:00 - 1:00
We will schedule your appointment to be as convenient as possible. If you are in pain or have an emergency situation, every attempt will be made to see you that day or as soon as possible.
Because our practice provides specialty services, circumstances may lengthen the time allocated for a procedure. We appreciate your understanding and patience.
Please call 317 898-2311 with any questions or to schedule an appointment

Financial Policy

For your convenience we accept cash, check, Visa, MasterCard, and Discover. We deliver the finest care available at the most reasonable cost to our patients. Therefore, payment is due at the time of service unless other arrangements have been made in advance. If you have questions regarding your account, please call us at (317) 898-2311. Most of the time, a simple telephone call can clear up your financial questions or concerns.
We also offer financing through CareCredit. You can click on the link below and apply online.

Patient Billing and Insurance

Our office utilizes electronic filing for most dental insurance claims. This process greatly increases the speed and response time to claim submissions. Most insurance companies will respond within two to four weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated. Please remember you are fully responsible for all treatment fees charged by this office regardless of your insurance coverage.
II.  If we only provide Endodotic Evalutation(Limited Exam and Consultation)
 This consists of an examination and testing, discussing the likelihood of maintaining the tooth and treatment options available to you. Payment is due at the time of service.
III. If we provide Endodontic (Root Canal or related services) Treatment:
Those without dental insurance:
Full payment is due at the time of service.
Those with dental insurance:
We may estimate the portion your insurance is going to pay based on past payment history. Since coverage varies for each individual insurance policy, 25% - 75% of the total cost of the procedure may be required at the time of service. We will send an insurance claim (electronically in most cases) for you. Please keep in mind however, that any estimate given by our office is based on payment history and available benefit. Any fees denied or unpaid by your insurance company are ultimately your responsibility.
  • If your insurance pays more than the estimated amount, a refund check will be mailed as soon as that payment is received by our office.
  • If your insurance pays less than the estimated amount, you will receive a statement from our office. Most insurance companies will respond to claims within 2 - 6 weeks. Please call our office if your statement does not reflect your insurance payment within that time frame.
  • If your insurance company does not reimburse us after 2 submissions, you will be responsible for the remainder of the balance since we were unable to collect from them.

    IV. Insurance Plans Accepted
    We are a provider for, and accept, most insurance plans. A quick call to our office (317) 898-2311 can confirm that we accept your plan. We also accept patients under the age of 21 that have benefits with Indiana Hoosier Healthwise(Medicaid).
    At East Indy Endodontics, we make every effort to provide you with the finest endodontic care possible. We also want to work with you to make the most of your dental insurance benefits. As a courtesy, our office will generate and file your insurance claim forms. The claims are almost exclusively filed electronically which adds speed and efficiency to the insurance claim process.
    However, your dental insurance is provided to you through a contract between your employer and the dental insurance company. The terms of this contract, including the types of services covered and annual benefit, are negotiated between these two companies. Endodontic offices, such as ours, are not involved in determining which services are included, the percentage of the fees paid or whether a specific service is covered at all. Some endodontic services are completely excluded or paid at a very low rate.
    We urge you to read your dental policy so that you are aware of your coverage and any limitations of the benefits provided. If you have any questions, please ask our staff. They are well informed, up-to-date and ready to help you achieve the maximum reimbursement.
    Please call (317) 898-2311 if you have any questions or concerns regarding your dental care.

Endodontic Facts

Endodontics is a branch of dentistry recognized by the American Dental Association involving treatment of the pulp (root canal) and surrounding tissues of the tooth. When you look at your tooth in the mirror, what you see is the crown. The rest of the tooth - the portion hidden beneath the gum line - is called the root. The outer portion of the root is a hard tissue called dentin.  The inside channel or "root canal" contains a pulp of soft tissue, blood vessels and nerves. A bacterial infection can be introduced into the pulp as a result of tooth decay, periodontal disease, tooth fracture or other problems that severely damage the pulp. When that happens, an endodontic specialist removes the diseased pulp to save the tooth and prevent further infection and inflammation. After successful endodontic treatment, the tooth continues to perform normally.

II. I'm worried about x-rays. Should I be?
    No, While x-rays will be necessary during endodontic treatment, we minimize the
    radiation by using digital radiography. The images are produced at radiation levels 
    up to 90 percent lower than those of already low dose conventional dental x-ray
    machines. The x-rays can then be printed and sent to your dentist via mail or email.
III. What about infection?
Again, there's no need for concern. We adhere to the most rigorous standards of infection control advocated by OSHA, the Centers for Disease Control and the American Dental Association.  We utilize autoclave sterilization and barrier techniques to eliminate any risk of infection.  These systems are monitored regularly to ensure efficiency and safety
 IV. What happens after treatment?
When your root canal therapy has been completed, a record of your treatment will be sent to your restorative dentist. You should contact their office for a follow-up restoration within a few weeks of completion at our office. Your dentist will decide what type of restoration is necessary to protect your tooth. It is rare for endodontic patients to experience complications after routine endodontic treatment or microsurgery. However, if a problem does occur, please call our office or the number provided on your post-operative instruction sheet given at the end of your treatment